Degraded performance in the REST API public and polite pools

Incident Report for Crossref

Resolved

This incident has been resolved.
Posted Jul 08, 2026 - 12:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 08, 2026 - 08:59 UTC

Update

We are continuing to investigate this issue.
Posted Jul 07, 2026 - 20:01 UTC

Update

We are continuing to investigate this issue.
Posted Jul 07, 2026 - 15:11 UTC

Investigating

The REST API public and polite pools are experiencing issues with requests that return lists of results, including filters and queries. Requests are intermittently not returning all matching metadata records. We are investigating the cause.
Posted Jul 07, 2026 - 13:18 UTC
This incident affected: APIs (Public REST API, Polite REST API), Metadata Plus (Plus REST API), and Sites (Metadata search).