Metadata Indexing Failure on the REST API (Starting Friday 12th 20:00 UTC and continuing)
Monitoring - A fix has been implemented and we are monitoring the results. Do to the heavy workload of indexing a large volume of records yesterday, we have observed longer response times in the Public and Polite pools of the REST API. We believe those response times should improve throughout the day. -IF
Sep 17, 2025 - 12:48 UTC
Update - Our technical team is re-pushing all of the records that have failed to be indexed since Friday, 12 September. Those records should be indexed in the REST API in the next 24 hours. -IF
Sep 16, 2025 - 14:14 UTC
Update - We are continuing to investigate this issue.
Sep 15, 2025 - 16:33 UTC
Investigating - We have found that some records failed to be indexed by the REST API on Friday 12th September, and continuing. Our technical team is investigating.
Sep 15, 2025 - 09:13 UTC
Uptime over the past 90 days. View historical uptime.
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Public content negotiation ? Operational
Polite content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Plus content negotiation ? Operational
Key Manager ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
Web deposit form ? Operational
Record registration form ? Operational
Metadata files Operational
Open Funder Registry ? Operational
Retraction Watch ? Operational
Annual public data files ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation reports ? Operational
Integrations and external dependencies Operational
90 days ago
100.0 % uptime
Today
Handle servers ? Operational
Monitoring of iThenticate can be seen at https://turnitin.statuspage.io. Operational
AWS cloudfront Operational
ORCID Auto-update ? Operational
90 days ago
100.0 % uptime
Today
Meta Operational
deliberately-unreliable server ? Operational
Demo Auth ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Public REST API Response Time
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Public REST API Uptime
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Polite REST API Response Time
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Polite REST API Uptime
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Public Content Negotiation Response Time
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Public Content Negotiation Uptime
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Polite Content Negotiation Response Time
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Polite Content Negotiation Uptime
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Plus Content Negotiation Response Time
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Plus Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Crossref Metadata Search Response Time
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Sep 18, 2025

No incidents reported today.

Sep 17, 2025

Unresolved incident: Metadata Indexing Failure on the REST API (Starting Friday 12th 20:00 UTC and continuing).

Sep 16, 2025
16 September - weekly maintenance - release v0.249.0
Completed - The scheduled maintenance has been completed.
Sep 16, 15:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release version 0.249.0 - on Tuesday, 16 September, from 1400 to 1600 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Sep 15, 15:32 UTC
Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Partial Metadata Indexing Failure at the REST API (Starting 3rd September and continuing)
Resolved - This incident has been resolved. -IF
Sep 12, 13:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 11, 21:30 UTC
Investigating - We have found that some records failed to be indexed by the REST API on 3rd September, and continuing. Our technical team is investigating. -EA
Sep 11, 11:56 UTC
Sep 11, 2025
Sep 10, 2025
Delay in processing submissions with CNKI DOIs in the reference lists
Resolved - This incident has been resolved.
Sep 10, 17:53 UTC
Identified - All deposits containing references to CNKI, one of our sibling registration agencies, DOIs are processing slower at this time because of technical issues at CNKI. As a result, that is causing delays in submission processing and email notification delivery for all submissions (but especially submissions containing references to CNKI DOIs). -IF
Sep 9, 19:02 UTC
Sep 9, 2025
9 September - weekly maintenance - release v0.248.0
Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release version 0.248.0 - on 9 September from 1400 to 1600 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Sep 8, 14:29 UTC
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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