Members reporting errors when attempting to update records using our new record registration form
Identified - The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
Dec 16, 2025 - 20:55 UTC
Investigating - We have had members reporting ‘Error Loading Metadata’ failure messages in our new record registration form -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
Dec 16, 2025 - 19:17 UTC
Dropped sessions when adding contributors to Metadata Manager registrations
Investigating - Several members have reported that their sessions have been dropped (screen turning white) when attempting to add contributor metadata to their registrations within Metadata Manager - https://www.crossref.org/metadatamanager/. Members facing this issue should register their metadata without contributors and then use the new record registration form - https://manage.crossref.org/records - to import those records so their contributors can be added to the metadata. Please contact our support team - support@crossref.org - if you have questions. - IF
Dec 02, 2025 - 19:54 UTC
Uptime over the past 90 days. View historical uptime.
APIs Operational
Public REST API Operational
Polite REST API Operational
OAI-PMH Operational
XML API Operational
Event Data Query API Operational
OpenURL Operational
Crossmark dialog server Operational
Public content negotiation Operational
Polite content negotiation Operational
Metadata Plus Operational
Plus REST API Operational
Plus OAI-PMH Operational
XML Snapshots Operational
JSON Snapshots Operational
Plus content negotiation Operational
Key Manager Operational
Content Registration Degraded Performance
Admin tool Operational
Test admin tool Operational
Web deposit form Operational
Record registration form Degraded Performance
Metadata files Operational
Open Funder Registry Operational
Retraction Watch Operational
Annual public data files Operational
Sites Operational
Crossref website Operational
Crossref support Operational
Metadata search Operational
Participation reports Operational
Integrations and external dependencies Operational
90 days ago
100.0 % uptime
Today
Handle servers Operational
Monitoring of iThenticate can be seen at https://turnitin.statuspage.io. Operational
AWS cloudfront Operational
ORCID Auto-update Operational
90 days ago
100.0 % uptime
Today
Meta Operational
deliberately-unreliable server Operational
Demo Auth Operational
Beta Operational
Metadata Manager Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

23 December - weekly maintenance - release v0.259.0 Dec 23, 2025 15:00-17:00 UTC

We will be undergoing scheduled maintenance - release version v0.259.0 - on 23 December from 1500 to 1700 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Posted on Dec 15, 2025 - 17:03 UTC

30 December - weekly maintenance - release v0.259.0 Dec 30, 2025 15:00-17:00 UTC

We will be undergoing scheduled maintenance - release version v0.259.0 - on 30 December from 1500 to 1700 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Posted on Dec 15, 2025 - 17:04 UTC

7 January - REST API planned maintenance Jan 7, 2026 10:00-12:00 UTC

We will be undergoing scheduled REST API maintenance on 7 January from 1000 to 1200 UTC. During this time, works in the REST API will be available, but some relationships may not be available. Specifically, Retraction Watch, updates asserted by Crossref, primary and aliased DOIs, has-update and has-alias relationships and Crossmark will be affected. -IF
Posted on Dec 12, 2025 - 04:22 UTC
System Metrics Month Week Day
Public REST API Response Time
Fetching
Public REST API Uptime
Fetching
Polite REST API Response Time
Fetching
Polite REST API Uptime
Fetching
Plus REST API Response Time
Fetching
Plus REST API Uptime
Fetching
Plus OAI-PMH Response Time
Fetching
Plus OAI-PMH Uptime
Fetching
OpenURL Response Time
Fetching
OpenURL Uptime
Fetching
Public Content Negotiation Response Time
Fetching
Public Content Negotiation Uptime
Fetching
Polite Content Negotiation Response Time
Fetching
Polite Content Negotiation Uptime
Fetching
Plus Content Negotiation Response Time
Fetching
Plus Content Negotiation Uptime
Fetching
Crossmark Response Time
Fetching
Crossmark Uptime
Fetching
Event Data Query API Response Time
Fetching
Event Data Query API Uptime
Fetching
Crossref Metadata Search Response Time
Fetching
Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Degraded performance in our test admin tool - test.crossref.org
Resolved - This incident has been resolved.
Dec 16, 22:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 20:29 UTC
Investigating - Our test admin tool - test.crossref.org - is experiencing degraded performance at the moment. Author-title and funder searches for deposits are failing and we have a backlog of test submissions that we're working through. Our technical and infrastructure teams are investigating. -IF
Dec 16, 19:11 UTC
16 December - weekly maintenance - release v0.259.0
Completed - The scheduled maintenance has been completed.
Dec 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release version v0.259.0 - on 16 December from 1500 to 1700 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Dec 15, 17:02 UTC
Crossref Participation Reports unavailable for several hours due to server problem
Resolved - Our Participation Reports were unavailable from 02:24 UTC until 10:10 UTC due to a problem with their server. Our team has now increased the size of this server and enabled the report to run across more servers. Apologies for the inconvenience if you were trying to check your participation during this time - AB
Dec 16, 02:00 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Login Issues with iThenticate accounts/Similarity Check
Resolved - This incident has now been resolved by Turnitin. - KL
Dec 11, 17:25 UTC
Investigating - Turnitin has reported that users in Europe may have issues logging into their iThenticate accounts. They are currently investigating the issue. Please see their status for updates: https://turnitin.statuspage.io/incidents/krzh571rxsc2
Dec 11, 16:41 UTC
Dec 10, 2025
10 December - REST API planned maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 UTC
Scheduled - We will be undergoing scheduled REST API maintenance on 10 December from 1000 to 1200 UTC. During this time, works in the REST API will be available, but some relationships may not be available. Specifically, Retraction Watch, updates asserted by Crossref, primary and aliased DOIs, has-update and has-alias relationships and Crossmark will be affected. -IF
Dec 4, 18:15 UTC
Dec 9, 2025
9 December - weekly maintenance - release v0.259.0
Completed - The scheduled maintenance has been completed.
Dec 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release version 0.259.0 - on 9 December from 1500 to 1700 UTC. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Dec 8, 18:26 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage