Update - Yesterday's release did fix delivery of notification emails for many submissions, but we still have a small minority of notification emails that are going undelivered. Our technical team continues to work on a fix. -IF
Jul 17, 2025 - 16:29 UTC
Update -
We'll have an emergency, unplanned release (https://status.crossref.org/incidents/c5nyp41k6vx5) in ~20 minutes to address the ongoing errors with delivery of notification emails after registrations.
During that release window - from 1500 to 1700 UTC today - our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the emergency maintenance has been completed.
Jul 16, 2025 - 14:40 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 2025 - 20:51 UTC
Update - Delivery of email notifications of submission logs following a registration (for Simple Text Query form, web deposit form, and XML submissions) has been restored for many members and their submissions. We are working to remedy the other outstanding errors that are causing some email notifications to go undelivered. -IF
Jul 14, 2025 - 17:42 UTC
Identified - Delivery of email notifications of submission logs following a registration (for Simple Text Query form, web deposit form, and XML submissions) began failing again late yesterday. Our technical team continues to work on a fix. -IF
Jul 12, 2025 - 15:20 UTC
Update - Submissions from Metadata Manager and the Simple Text Query form have been restored. Unfortunately, delivery of email notifications of submission logs following a registration (for Simple Text Query form, web deposit form, and XML submissions) do appear to be delayed. We believe this is due to the volume of notification emails in the system, and the result of quite a backlog there. We are monitoring. -IF
Jul 11, 2025 - 21:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 2025 - 15:22 UTC
Update - We are continuing to work on a fix for this issue.
Jul 11, 2025 - 14:08 UTC
Update -
We'll have an emergency, unplanned release (https://status.crossref.org/incidents/1c42q5j29ds2) in ~30 minutes to address the ongoing issues with Metadata Manager and newly reported errors with delivery of notification emails after registrations.
During that release window - from 1430 to 1630 today - our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the emergency maintenance has been completed.
Jul 11, 2025 - 14:08 UTC
Identified -
The issue has been identified and we continue to work on a fix for Metadata Manager registrations that are failing with the 'TypeError' error messages. We have deployed a fix for the depositor reports. That issue is resolved (e.g., https://data.crossref.org/depositorreport?pubid=J458872). -IF
Jul 10, 2025 - 14:08 UTC
Investigating -
As a result of our recent AWS migration (https://status.crossref.org/incidents/s92nm4xn1w84), Metadata Manager submissions are currently returning 'TypeError' error messages and our depositor reports are returning a 404 'Not Found' status code error message. Our technical team is working on a fix. -IF
Jul 10, 2025 - 03:19 UTC