A fix has been implemented and we are monitoring the results. Do to the heavy workload of indexing a large volume of records yesterday, we have observed longer response times in the Public and Polite pools of the REST API. We believe those response times should improve throughout the day. -IF
Posted Sep 17, 2025 - 12:48 UTC
Update
Our technical team is re-pushing all of the records that have failed to be indexed since Friday, 12 September. Those records should be indexed in the REST API in the next 24 hours. -IF
Posted Sep 16, 2025 - 14:14 UTC
Update
We are continuing to investigate this issue.
Posted Sep 15, 2025 - 16:33 UTC
Investigating
We have found that some records failed to be indexed by the REST API on Friday 12th September, and continuing. Our technical team is investigating.
Posted Sep 15, 2025 - 09:13 UTC
This incident affects: APIs (Public REST API, Polite REST API).