Errors with the Metadata Plus OAI-PMH service
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 20:26 UTC
Update - We are continuing to investigate this issue.
Apr 16, 19:44 UTC
Investigating - Metadata Plus OAI-PMH users have reported errors with the service this week. We are currently investigating this issue.
Apr 16, 16:09 UTC
'Coverage' metadata not updating the last few weeks
Monitoring - We have pushed updates on the coverage for the six or seven members' participation reports that we were aware of. A long-term fix awaits our cutting the REST API over to elasticsearch. Monitoring for now.
Mar 18, 17:35 UTC
Investigating - We are investigating an issue where coverage metadata is not up-to-date in our REST API and in participation reports. The coverage metadata feeds participation reports and includes statistics on open references and abstracts - these stats have not updated for at least a few members since the end of February. We've investigating now and will update here when the cause has been identified and a fix is underway.
Mar 18, 14:50 UTC
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Content negotiation ? Operational
Metadata Plus Degraded Performance
Plus REST API ? Operational
Plus OAI-PMH ? Degraded Performance
XML Snapshots ? Operational
JSON Snapshots ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation Reports ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate (Turnitin) status found at turnitin.status.io ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Public REST API Response Time
Fetching
Public REST API Uptime
Fetching
Polite REST API Response Time
Fetching
Polite REST API Uptime
Fetching
Plus REST API Response Time
Fetching
Plus REST API Uptime
Fetching
Plus OAI-PMH Response Time
Fetching
Plus OAI-PMH Uptime
Fetching
OpenURL Response Time
Fetching
OpenURL Uptime
Fetching
Content Negotiation Response Time
Fetching
Content Negotiation Uptime
Fetching
Crossmark Response Time
Fetching
Crossmark Uptime
Fetching
Event Data Query API Response Time
Fetching
Event Data Query API Uptime
Fetching
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Submission errors for web deposit form and Metadata Manager users
Resolved - The 500 errors reported by Metadata Manager users has been resolved. We do still have an issue for some members who are depositing content using the web deposit form. If you encounter problems, please contact our support team at support@crossref.org. We can help you sort it out.
Apr 16, 19:46 UTC
Monitoring - A fix for Metadata Manager has been implemented and we are monitoring the results.
Apr 15, 13:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 16:19 UTC
Update - We are continuing to investigate this issue. As a result of today's maintenance release, we should have more visibility into the problem so we can properly diagnose and fix the bug responsible for the Metadata Manager errors.
Apr 13, 15:53 UTC
Update - We are continuing to investigate this issue.
Apr 12, 19:20 UTC
Investigating - Metadata Manager users are currently reporting 500 errors. We are investigating.
Apr 9, 17:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 19:13 UTC
Identified - We have identified the problem and are pausing the deposit queue to work out a fix. Deposits submitted during this time will be stored and processed after this maintenance has been completed.
Apr 8, 18:48 UTC
Investigating - We have had a few members report errors making submissions to the web deposit form and Metadata Manager. This appears to be related to a change we introduced in the maintenance release earlier today. We're investigating.
Apr 8, 18:25 UTC
Apr 15, 2021
Apr 14, 2021
Apr 13, 2021
13 April - weekly maintenance, release v0.80.0
Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 13, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.80.0 - on Tuesday, 13 April from 1500 to 1700 UTC. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Apr 12, 16:22 UTC
Apr 12, 2021
Funder Registry missing funding data
Resolved - This incident has been resolved.
Apr 12, 01:48 UTC
Investigating - We have found that api.crossref.org and search.crossref.org are missing funder data. More details are available here: https://gitlab.com/crossref/issues/-/issues/1190. We are currently investigating.
Apr 6, 17:34 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021
8 April - weekly maintenance, release v0.78.0
Completed - The scheduled maintenance has been completed. Today's deployment included changes to the web deposit form and Metadata Manager. Due to the changes, some members made need to clear their cache before using these tools.
Apr 8, 17:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.78.0 - on Thursday, 8 April from 1500 to 1800 UTC. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Apr 7, 14:09 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Apr 5, 2021

No incidents reported.

← Incident History Powered by Statuspage