All Systems Operational
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation Reports ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate (Turnitin) status found at turnitin.status.io ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Public REST API Response Time
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Public REST API Uptime
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Polite REST API Response Time
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Polite REST API Uptime
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Content Negotiation Response Time
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Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
The Event Data API is currently being reindexed
Resolved - We have completed the reindexing of Event Data and all data is now up-to-date and available from a stable endpoint. As the PM, Martyn, says... "this makes me very happy"!
Nov 24, 08:29 UTC
Identified - To resolve longstanding reliability issues, the Event Data API has recently been reindexed. This process is ongoing and users may not be able to retrieve all events added prior to 2018 until it is complete. We will update/resolve this issue here as the work progresses/completes.
Nov 19, 10:58 UTC
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
19 November - Public Rest API testing
Completed - The scheduled maintenance has been completed.
Nov 19, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance/testing during this time. Our members may experience delays in the Public pool of the REST API during this time.
Nov 18, 18:00 UTC
Continued Problems with load on the Event Data service.
Resolved - The heavy load on the Event Data API has been resolved for now.
Nov 19, 10:54 UTC
Investigating - We’re still experiencing problems with load on the Event Data service. Users may see their queries time out when using the API. We’re investigating and will confirm when the issue is resolved.
Jul 4, 13:15 UTC
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Unplanned maintenance - REST API Polite pool, Crossmark, Dataproxy
Completed - The scheduled maintenance has been completed.
Nov 17, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:20 UTC
Scheduled - We will be undergoing unplanned maintenance during this time. REST API Polite pool, Crossmark, and Dataproxy users might notice delays during this time period.
Nov 17, 20:18 UTC
17 November - weekly maintenance, release v0.67.0
Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.67.0 - during this time. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Nov 16, 17:01 UTC
Nov 16, 2020
503 errors with the test admin tool (test.crossref.org)
Resolved - This incident has been resolved.
Nov 16, 22:15 UTC
Investigating - We are currently investigating this issue.
Nov 16, 18:11 UTC
Nov 15, 2020

No incidents reported.

Nov 14, 2020
Test admin tool down earlier today
Resolved - Our test admin tool was down earlier today. We have re-enabled it and test submissions are now being processed.
Nov 14, 13:00 UTC
Nov 13, 2020
Missing notifications for test (test.crossref.org) submissions
Resolved - We have fixed the underlying issue and are now processing all submissions from earlier in the week that had missing notifications. There's still a backlog of test submissions working their way through the system, but the error causing the missing notifications has been fixed.
Nov 13, 22:43 UTC
Investigating - We are currently investigating missing email notifications and submission logs for deposits being made to our test admin tool - test.crossref.org.
Nov 10, 20:14 UTC
Nov 12, 2020
Infrastructure testing later today
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 UTC
Scheduled - We will be undergoing maintenance during this time. We do not anticipate any user impact.
Nov 12, 20:11 UTC
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