Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 21:05 UTC
Update - We are continuing to monitor for any further issues.
Dec 01, 2022 - 21:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 01, 2022 - 15:03 UTC
Update - The unplanned release to fix the underlying cause of this problem has been completed. We're now processing your submissions. And, we're monitoring the overall results of this fix.
Dec 01, 2022 - 15:03 UTC
Identified - We are currently deploying a fix for the underlying problem. During this deployment, members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Dec 01, 2022 - 14:20 UTC
Update - This issue was still ongoing and a restart of a service was needed to push through files which were yet to reach the queue. Our technical team are still working on a permanent fix but hope the service restart will push through files waiting to be processed until the fix is implemented.
Dec 01, 2022 - 12:18 UTC
Monitoring - Like last week, we have observed that some registrations were moving through the submission queue normally, but others were not reaching the queue (we were still accepting and storing those submissions). This seems to have been caused by an unreliable internal service. We've identified the problem, implemented a fix and all submissions are now processing, and will continue to monitor the incident. Our technical team is working on the service to avoid this from happening again in the future.
Nov 30, 2022 - 16:36 UTC
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Public content negotiation ? Operational
Polite content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Plus content negotiation ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation reports ? Operational
Content Registration Degraded Performance
Admin tool ? Degraded Performance
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate from Turnitin - status found at https://turnitin.statuspage.io/ ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Demo Auth ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Public REST API Response Time
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Public REST API Uptime
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Polite REST API Response Time
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Polite REST API Uptime
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Public Content Negotiation Response Time
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Public Content Negotiation Uptime
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Polite Content Negotiation Response Time
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Polite Content Negotiation Uptime
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Plus Content Negotiation Response Time
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Plus Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Crossref Metadata Search
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Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

Unresolved incident: Problem with Crossref content submission - recurring incident.

Dec 1, 2022
Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - The missing submissions have all been processed, so we're closing this issue.
Nov 25, 10:54 UTC
Update - We will continue to monitor this until tomorrow, but the backlog of files seem to be moving well through the queue and we expect them all to have been processed today. Thanks for your patience if you've been waiting for one of your submissions!
Nov 24, 16:24 UTC
Monitoring - We believe we have identified the problem and have a fix in place.

Some registrations were moving through the queue normally, but some were not reaching the queue, and this seems to have been caused by an unreliable internal service. We’ll be working on the service in future to avoid this happening again.

In the meantime, all missing submissions are now moving through the queue, and should be processed over the course of the day. We will continue to monitor the server during this time.

Nov 24, 12:40 UTC
Investigating - We’ve received reports of content submissions not appearing in the submission queue and no emails being received to confirm that registration has completed. The team is investigating the problem, and we'll be back in contact when we know more.
Nov 24, 09:01 UTC
Nov 24, 2022
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.