Event Data - degraded performance
Investigating - The Event Data API is experiencing degraded performance, users may see timeouts or query failures. We are currently investigating the cause.
Mar 5, 13:57 UTC
APIs Degraded Performance
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Degraded Performance
OpenURL ? Operational
Crossmark dialog server ? Operational
Content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation Reports ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate (Turnitin) status found at turnitin.status.io ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Public REST API Response Time
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Public REST API Uptime
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Polite REST API Response Time
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Polite REST API Uptime
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Content Negotiation Response Time
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Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

Unresolved incident: Event Data - degraded performance.

Mar 4, 2021

No incidents reported.

Mar 3, 2021
3 March - planned maintenance on test admin tool
Completed - The scheduled maintenance has been completed.
Mar 3, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 21:12 UTC
Update - We have decided to move our planned maintenance window to Wednesday, 3 March.
Feb 26, 21:12 UTC
Scheduled - On 1st March we’ll be adding some new authentication and authorisation options to our test admin system to allow some of our users to test this before it goes into production. This should not affect existing users of the test admin tool but if you do notice anything different, please do contact us.
Feb 24, 18:24 UTC
3 March - planned maintenance - updating network connections
Completed - The scheduled maintenance has been completed.
Mar 3, 15:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 13:00 UTC
Scheduled - We will be updating network connections to our Datacenter on Wednesday, 3 March, from 13:00 to 18:00 UTC. We don't anticipate any disruptions to our products and services as a result of this maintenance.
Mar 1, 16:41 UTC
Mar 2, 2021
Metadata search - search.crossref.org - degraded performance
Resolved - This incident has been resolved.
Mar 2, 16:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 14:53 UTC
Investigating - Crossref metadata search - search.crossref.org - users may have noticed degraded performance and occasional internal errors today. We're investigating the issue. Users may continue to experience both while we work on a fix.
Feb 22, 23:13 UTC
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Feb 23, 2021
Feb 22, 2021
Processing of deposit submissions (content registration) delayed
Resolved - Pausing our HA proxy work and dedicating additional resources to processing your submissions has fixed the backlog of pending submissions in the queue. All submissions in the admin tool deposit queue - doi.crossref.org - were submitted today; users should no longer be experiencing content registration delays.
Feb 22, 18:43 UTC
Identified - This issue has been identified and a fix is being implemented. Our ongoing HA proxy work coupled with higher (than normal) volumes of submissions over the last few weeks has contributed to a backlog of pending submissions in the admin tool deposit queue - doi.crossref.org. This has caused delays for content registration for members throughout Crossref. We have paused our HA proxy work and dedicated additional resources to processing your submissions, our highest priority at the moment.
Feb 17, 16:31 UTC
Update - We are continuing to investigate this issue.
Feb 16, 21:30 UTC
Investigating - We continue to see high volumes of submissions to the admin tool deposit queue - doi.crossref.org - and our recent HA proxy work (https://status.crossref.org/incidents/j9325lfr82sf) seems to be contributing to delayed processing as well. We have dedicated additional threads to work through the current backlog, while we investigate the underlying issues.
Feb 16, 21:30 UTC
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