Monitoring - The problem of incomplete records in the XML snapshot has been corrected and the latest XML snapshot is available for our Metadata Plus users. Our latest build of the JSON snapshot failed earlier this week. We initiated the build again at that time and continue to closely monitoring its progress. We hope to have that JSON build completed in its entirety soon.
Feb 13, 20:34 UTC
Update - We are currently investigating a problem with the monthly JSON Snapshot for our Metadata Plus users. We normally deliver Snapshots on the 5th of each month. This month's JSON Snapshot build will not be ready on the 5th - it will be delayed.
Additionally, the current XML Snapshot is available, but we confirmed today, 10 February, that the XML Snapshot does include a small number of incomplete records.
We'll provide additional information as soon as we can.
Feb 10, 16:42 UTC
Update - We are continuing to investigate this issue.
Feb 10, 16:41 UTC
Investigating - We are currently investigating a problem with the monthly JSON Snapshot for our Metadata Plus users. We normally deliver Snapshots on the 5th of each month. This month's JSON Snapshot build will not be ready on the 5th - it will be delayed. We'll provide additional information as soon as we can.
Feb 4, 17:29 UTC
Investigating - We’re still experiencing problems with load on the Event Data service. Users may see their queries time out when using the API. We’re investigating and will confirm when the issue is resolved.
Jul 4, 13:15 UTC
APIs Degraded Performance
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Degraded Performance
OpenURL ? Operational
Crossmark dialog server ? Operational
Content negotiation ? Operational
Metadata Plus Degraded Performance
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Degraded Performance
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
External dependencies Operational
AWS cloudFront ? Operational
Handle servers ? Operational
Similarity Check via iThenticate (Turnitin) status found at turnitin.status.io ? Operational
Meta Operational
deliberately-unreliable server ? Operational
Beta Operational
Participation Reports ? Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Public REST API Response Time
Fetching
Public REST API Uptime
Fetching
Polite REST API Response Time
Fetching
Polite REST API Uptime
Fetching
Plus REST API Response Time
Fetching
Plus REST API Uptime
Fetching
Plus OAI-PMH Response Time
Fetching
Plus OAI-PMH Uptime
Fetching
OpenURL Response Time
Fetching
OpenURL Uptime
Fetching
Content Negotiation Response Time
Fetching
Content Negotiation Uptime
Fetching
Crossmark Response Time
Fetching
Crossmark Uptime
Fetching
Event Data Query API Response Time
Fetching
Event Data Query API Uptime
Fetching
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:01 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.17.1 - during this time. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Feb 10, 16:21 UTC
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020
Resolved - This incident has been resolved.
Feb 4, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 17:35 UTC
Investigating - We're investigating an incident with our admin tool (doi.crossref.org). Since our release from earlier today, it appears that users are receiving this error message - "Incorrect password for username: refquery" - when attempting to make submissions.
Feb 4, 16:48 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.17.0 - during this time. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Feb 3, 16:47 UTC
Feb 3, 2020

No incidents reported.