We are continuing to work on a fix for this issue.
Posted Jan 05, 2026 - 20:03 UTC
Identified
The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
Posted Dec 16, 2025 - 20:55 UTC
Investigating
We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
Posted Dec 16, 2025 - 19:17 UTC
This incident affected: Content Registration (New Metadata Manager).