Dropped sessions when adding contributors to Metadata Manager registrations

Incident Report for Crossref

Investigating

Several members have reported that their sessions have been dropped (screen turning white) when attempting to add contributor metadata to their registrations within Metadata Manager - https://www.crossref.org/metadatamanager/. Members facing this issue should register their metadata without contributors and then use the new record registration form - https://manage.crossref.org/records - to import those records so their contributors can be added to the metadata. Please contact our support team - support@crossref.org - if you have questions. - IF
Posted Dec 02, 2025 - 19:54 UTC
This incident affects: Beta (Metadata Manager).