The 500 errors reported by Metadata Manager users has been resolved. We do still have an issue for some members who are depositing content using the web deposit form. If you encounter problems, please contact our support team at support@crossref.org. We can help you sort it out.
Posted Apr 16, 2021 - 19:46 UTC
Monitoring
A fix for Metadata Manager has been implemented and we are monitoring the results.
Posted Apr 15, 2021 - 13:12 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 14, 2021 - 16:19 UTC
Update
We are continuing to investigate this issue. As a result of today's maintenance release, we should have more visibility into the problem so we can properly diagnose and fix the bug responsible for the Metadata Manager errors.
Posted Apr 13, 2021 - 15:53 UTC
Update
We are continuing to investigate this issue.
Posted Apr 12, 2021 - 19:20 UTC
Investigating
Metadata Manager users are currently reporting 500 errors. We are investigating.
Posted Apr 09, 2021 - 17:19 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 08, 2021 - 19:13 UTC
Identified
We have identified the problem and are pausing the deposit queue to work out a fix. Deposits submitted during this time will be stored and processed after this maintenance has been completed.
Posted Apr 08, 2021 - 18:48 UTC
Investigating
We have had a few members report errors making submissions to the web deposit form and Metadata Manager. This appears to be related to a change we introduced in the maintenance release earlier today. We're investigating.
Posted Apr 08, 2021 - 18:25 UTC
This incident affected: Content Registration (Admin tool).