Degraded performance of some of our reports and email notifications

Incident Report for Crossref

Update

The browsable title list - https://www.crossref.org/titleList/ - is now available. We're still working to fully restore a few other reports/tools: refreshing the data within the conflict reports and the PubMed IDs search functionality in the Simple Text Query form. -IF

Posted Oct 01, 2024 - 14:08 UTC

Update

Our technical team has fixed the issues with submission log emails. All members should now be receiving submission log emails for their submissions. In addition, our team has fixed depositor reports (for journals, books, and series).

We're still working to fully restore a few other reports/tools: browsable title list, conflict reports, and the PubMed IDs search functionality in the Simple Text Query form. -IF

Posted Sep 23, 2024 - 18:27 UTC

Update

We are continuing to work to fully restore all of our reports (e.g., browsable title list, conflict reports, depositor reports). In addition, we have identified errors with submission logs being sent as a result of your deposits. These errors are also related to our database migration earlier this week.

We are still processing your deposits. Submission processing is not broken; it is only the missing emails that are an issue. We are working to fix the bug resulting in missing emailed submission logs. As an alternative, you can always use our admin tool to review your recent submissions. Follow these directions: https://www.crossref.org/documentation/register-maintain-records/verify-your-registration/submission-queue-and-log/#00143 -IF

Posted Sep 20, 2024 - 16:05 UTC

Identified

As a result of our database migration - https://status.crossref.org/incidents/v3k2t9f3jdcw - some of our reports (e.g., browsable title list, conflict reports, depositor reports) have not yet been fully restored. Our technical team is working to fully restore those reports now.

Posted Sep 17, 2024 - 17:55 UTC