We are continuing to monitor for any further issues.
Posted 12 hours ago. Mar 31, 2025 - 17:07 UTC
Update
The emergency maintenance has now been completed. We have dedicated additional resources to drive down the backlog of pending submissions and queries in the queue at doi.crossref.org.
Our changes have improved performance. We continue to monitor the results.
Posted 3 days ago. Mar 29, 2025 - 14:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 3 days ago. Mar 29, 2025 - 13:58 UTC
Identified
We will be conducting emergency, unplanned maintenance tomorrow, Saturday, 29 March, from 11:00 to 14:00 UTC in order to address the slow processing times and a growing submission and query queue size. More details here: https://status.crossref.org/incidents/nxp3kkx4xxs3
Posted 3 days ago. Mar 28, 2025 - 17:51 UTC
Investigating
Unfortunately, today's special release has not resolved the issue. We're continuing to investigate the cause of the performance lags in the submission queue - doi.crossref.org. Resolving these lags is our technical team's highest priority. -IF
Posted 4 days ago. Mar 27, 2025 - 17:42 UTC
Update
We will be performing special maintenance - release v0.231.0 - tomorrow, 27 March, to try to further improve submission processing performance. -IF
Posted 5 days ago. Mar 26, 2025 - 19:56 UTC
Update
Our change yesterday improved performance in the submission queue - doi.crossref.org - for several hours, but we're seeing lags again today. We're investigating other potential causes of this issue. -IF
Posted 6 days ago. Mar 26, 2025 - 13:20 UTC
Update
The deployment earlier today did not fix the performance lags in our submission queue - doi.crossref.org. Our technical team has reverted a change that they believe is responsible for the lags. We're monitoring the results. -IF
Posted 6 days ago. Mar 25, 2025 - 17:38 UTC
Monitoring
We have observed slower processing times in our submission queue - doi.crossref.org - during the last few days. We've exceeded 50,000+ pending submissions at the moment. We're still processing your submissions. We're hopeful that today's deployment will fix the performance lags. We're monitoring the issue. -IF
Posted 7 days ago. Mar 25, 2025 - 14:13 UTC
This incident affects: Content Registration (Admin tool, Test admin tool, Web deposit form, Record registration form) and Beta (Metadata Manager).